What to do if we suspect online poker server is cheating

Question

This question applies to both free to play or paid servers. It is very much possible that the online poker host can cheat by playing intelligent bots.

I suspect Zynga Poker is all time big cheater. Though its virtual money many people spend real money and some, like me, spend good amount of money (avg. of $5-$20 a week) buying the virtual money. I never seen anyone actually increase their bankroll but they lose all their chips within 10-15 days.

Is it possible to detect? Do you every suspect any site like this? Can we take any legal action apart from quitting from the site?

Answer 1

First let me point out I believe this is exceptional: it is definitely not the rule. Most importantly, I believe the big online sites are fair (and I won lots of money there ; )

I point this out because I won't fall and I'm not going to spread the paranoia: "zomg, all poker sites are rigged". Because they're not. Most of them are fair: they're winning enough millions with the rake and buy-ins fees so that they don't need to jeopardize their businesses by being shaddy.

Is it possible to detect?

Yes. Definitely. Such behavior (rogue sites) has been detected in the past and players did force shaddy sites to admit they had: superuser accounts, rigged random number generators, etc.

It's however very hard to detect and you need very, very, smart people to be able to analyze gigantic amount of hands and prove the wrongdoing.

Do you every suspect any site like this?

Yes. I won't give more info. That particular site is down now.

Can we take any legal action apart from quitting from the site?

Yes, but you'd probably need to team up with other players who've been deceived. There's one underway now: several players are claiming, under the RICO act (where you can claim up to 'x' times your losses), several millions of dollars to the company who operated Absolute Poker / Ultimate Bet (these online sites are down now).

Here's one link to that (recent) lawsuit:

http://openchannel.msnbc.msn.com/_news/2012/01/20/10194014-poker-players-sue-to-get-to-the-bottom-of-online-cheating-scheme

That said, if you could prove something like this and if the site were to operate under a licence, you probably could also contact the organization in charge of issuing the licence and complain there. For example if you were to detect that one french site is blatantly cheating and if you can back up your claim, then you could contact the "ARJEL" and they'd probably take your research very seriously.

Answer 2

I am not a lawyer, but I suspect you don't have any recourse against a free-to-play site like Zynga. They would need to be licensed by a third party, and you would then seek redress with that third party.

Most real money sites are licensed by some sort of third party, generally a government office such as a gaming commission. If you suspect a real money site of cheating, you would need to work with the licensing party for that site. For instance, if RealMoneyPokerSite was based in Nevada, you'd need to work with the Nevada gaming commission for any recourse you would seek. If you don't feel that the Nevada gaming commission will do a proper job protecting players, then you need to take that into account when depositing money with RealMoneyPokerSite.

Lastly, I don't think Zynga has bots playing the games. They deliberately steer players towards tables that will put most of their chips on the table at once, and play on Zynga is very loose. It is a very high variance environment, and if you play with most of your virtual bankroll on the table at any one time, you will go bust a lot. Don't put more than 5% of your bankroll on the table at any one time, favor strong starting hands, and you will come out on top. Don't play speculative hands (suited connectors, lower pocket pairs) for any decent raise preflop. Don't go all in preflop with lower pairs - TT isn't that strong when you've got 4 other people calling with any broadway + rag.

Answer 3

I would like to strengthen the other answers here. Yes, its possible to detect such sites but its very difficult.

Its most likely that you face two (or more) players in the table that share their cards and cooperate (using Skype or any other SW). To reduce the chance of being cheated like that, play multi-table tournaments.

Regarding BOTS - don't forget that someone inside the company should write and manage those BOTS programs. People will know about and its too much of a risk for the site.

Amigal

Answer 4

It is a little bit of a side topic.

I'm not justifyin it, all the contrary, but I guess that sites like Zynga may not be subjected to any license/regulation. From some point of view they can be considered more like Farmville and the sarm of idle games. You pay some money to play with them, like you pay some money to enter a cinema.

Answer 5

Bots, if they are run by the host, still have to perform effectively. Lots of research into this via University of Alberta poker AI group describes just how difficult this is. I'm sure it's against almost all sites T&C's to allow bots on their networks so I'd say it's very unlikely, if not too difficult to be wothwhile.

As for the cheating aspect, it seems that whatever the quality of evidence that is released the debate never stops. It's like a zombie that keeps coming back, no matter how many times it's killed!

As I mentioned in a comment for another answer on this thread, Stars published the results of it's RNG audit here by a company called Cigital who specialize in software security. Also...

• PokerStars tournament all-in pot equities v. pots won
• Analysis of 100,000+ hands dealt at PokerStars

...provides more independent analysis on hand distribution data. Both analyses show that online poker is fair. At least in that instance ;)

Answer 6

There is little you can do without proof, you need a large glut of data and the statistics to back it up - or insider access.

On a sidenote those proclaiming RNG (random number generators) to be regulated/unregulated seem to of missed the point - you cannot program randomness, there is a set pattern and an unnatural deal occuring with any poker played online - the scope for companies to alter code to their benefit (either through more rake, players losing and pumping more money onto a site, etc) is huge.

Anyone who argues they don't need to, they make enough money needs to remove their head from the clouds - greed, wealth and power do not care, the more they can make, the more they will make. Action flops are so common with online poker it is untrue and the amount of hands that encourage 2/3/4 players to throw in chips is seriously slanted. It is difficult to prove and, more importantly, there doesn't seem to be an impetus to actually investigate the companies more fully. If you read the small print in the terms and conditions for any online poker site then it might make you think twice before using it again.

As for Zynga lol! Rigged hands, rigged tables, set-up hands for 'action' purposes, possible bots, large amount of people cheating either being able to see others cards, giving themselves tons of free chips, having multiple accounts playing one table or being able to actually manipulate play (those who have experienced a freezed game followed by a ridiculous turn & river giving an opponent a win will know what I mean). Bottom line: give Zynga none of your money, ever!