An unusual situation arose recently playing a home game of NL texas holdem. Three people went all in after the flop. The dealer by mistake did a small hand shuffle before burning and turning. What should have been done in this situation. It was eventually agreed to carry on the hand but I want to know what the official ruling would have been. Can you please advise.
I used to be a croupier and worked at various casinos. The best solution that I know of for the accidentally exposed card after the flop is to announce it and place it on top of the deck. When ready to deal the next card, burn the exposed card from the top, burn two cards from the bottom of the deck and place the third one as the turn or the river. If this action was taken for the turn, the advantage is that the order of the river card does not change. What you were going to get at the river before the accident still is dealt as the river. If you shuffle the cards, the natural river card changes. There would be an advantage of shuffling the cards too as the accidentally exposed card would be added to the deck just in case if one of the players would need it on the board; however adding an exposed card back to the deck would look unprofessional and is not very likely to hit the turn or the river anyway. But shuffling the cards without any any dealer mistake of exposing a card would be stupid in any case.
Good Casinos (or all) , have so called house rules. Everything what can happen during a poker game should be mentioned here. So in kind of an accident shuffle there is a rule how to behave. When there are people playing they acceppt the rules. This kind of accidents should be covered in here. We all know that it will be still the same game if you shuffle the cards after every board card. But we all know as well that the thinking changes. People will start complaining when they don't hit there cards and claim that otherwise they might have made something. To avoid this kind of situations, the house rules should cover these situations by clearly saying that an accidently shuffle will result in X. Whatever X is. So no one can start complaining and feel messed around.
I played really active for 4 years and had a like 3-5 unnormal situations. Once a dealer shuffled cards which were folded before. Later these cards appeared on the board. At this point one player was all in(tournament)... In another situation, heads up, one player asked the other whether he hit the ace or not. And the other guy showed one card (the ace). But the house rules didn't allow any kind of showing cards..and showing even one card is treated as a fold. (big cash was on table). If it's not 100% clear you will always have a big discussion unless it ends in a split pot, believe me.
So conclusion, whatever is done after something went wrong should be 100% clear.
In home games I tend to make it clear that if any mistakes are made it is up to the players in the hand.
If they all agree to carry on that is their decision and they own it. If even one player currently active in the hand wants a redeal, then it must be redealt.
That way, everyone feels fairly treated, and everyone has equal say in the decision.
If one player chooses to redeal, it is up to them if they want to explain why.
Also, once players have all chosen to carry on, nobody can say it was unfair, because you gave them the decision.
This goes for all mistakes.
If a burn card is accidentally flipped I'd leave it up to the players with two options: carry on and let everybody see that card or redeal.
On a personal note, I'd always call for a redeal in this situation unless I'm sitting on the nuts; in which case I'd try to act neutral and get them to carry on, but would accept a redeal begrudgingly if that was their decision.
It probably goes without saying that in the event of a redeal all chipstacks should be returned to the amounts they were at before the hand began.